As a highly skilled Service Industry specialist, any upcoming Service Industry project is of great interest to me.
With more than 25 years of experience with different roles in the Service Industry, I am adept in customer service management staff training and Sales & Marketing oversight. Moreover, while my on-the-job experience has afforded me a well-rounded skill set including first-rate decision-making and program management abilities I excel at:
- Revamping training procedures to improve performance and results.
- Improving customer service protocols to increase satisfaction.
- Securing repeat business with high-value clients.
- Recruiting top talent to maximize performance.
I am extremely enthusiastic and would welcome the opportunity to contribute to success by increasing customer satisfaction streamlining operations and maximizing revenue opportunities.
Please review my attached cv for additional details regarding my expertise and career achievements. I will follow up to request an appointment to discuss how my experience and background meet your needs.
From 2000 To: 2020Data Entry Market Research Business Plans Branding Services Presentations
3.0, Graduated 1996
Customer Service (2000) Airline Sales & Marketing (2008)